Frequently Asked Questions
Can I order large quantities? Do you offer volume discounts?
Absolutely! For orders over 500 pieces, please reach out to us at orders@thebindershop.com. Our dedicated sales team is happy to assist with bulk orders and offer custom pricing tailored to your needs.
Can I customize binders with my logo?
Yes, we offer logo customization using Silk Screen or Hot Stamp techniques. Simply contact us at orders@thebindershop.com, and our team will help you create a custom design that aligns with your brand.
Which countries do you ship to?
We currently ship to the Continental USA and all 10 Canadian provinces.
How long will it take to receive my order?
Orders are processed within 24 hours. Delivery times vary based on your location, typically ranging from 1-7 business days. Most customers receive their orders within 3-5 business days.
What payment methods do you accept?
We accept all major credit cards. You can also opt for the Invoice method and pay via bank transfer or direct deposit. Choose your preferred payment option during checkout.
How can I cancel or modify my order?
If you have an account with us, you can make changes through the “My Orders” tab on your Account page. For guest shoppers, please contact us at orders@thebindershop.com with your order number and request. Our team will gladly assist with any changes.
What is your return and exchange policy?
We accept returns within 30 days of purchase. Account holders can initiate a return via the “My Orders” tab on their Account page. If you checked out as a guest, email us at orders@thebindershop.com with your order number and request. Refunds for approved returns will be issued to the original payment method.
What if I have additional questions?
We’re here to help! If you have any other questions or concerns, feel free to contact us at any time. Our friendly customer service team is ready to assist you.
